Privacy Policy.

1. Overview & Commitment

At Sootrnaari ("Sootrnaari", "we", "our", "us"), we hold your privacy with the utmost reverence, equal to the care we put into every garment. This Privacy Policy details how we collect, store, utilize, and protect your information when you browse our storefront, purchase handloom garments, or interact with our customer care desk.

2. Information We Collect

When you interact with Sootrnaari, we may collect:

• Contact Information: Full name, shipping/billing address, email address, and WhatsApp/mobile phone number for courier tracking and dispatch confirmation.
• Order & Transaction Records: Purchased apparel, selected sizes, order notes, GSTIN (if provided for tax invoices), and payment transaction IDs.
• Technical & Browsing Data: IP address, browser type, device information, and interaction data via cookies to improve site performance and remember cart selections.

3. Payment Security & Encryption

We never store your credit/debit card numbers, CVVs, UPI PINs, or bank passwords. All payments are processed through PCI-DSS Level 1 certified gateway partners (including Razorpay, PayU, and verified UPI rails) using 256-bit bank-grade SSL encryption.

4. Logistics & Delivery Partners

To ensure prompt delivery across India, your name, shipping address, and phone number are securely shared with our trusted logistics network (including Shiprocket, Delhivery, and Blue Dart) strictly for delivery fulfilment and SMS/WhatsApp dispatch updates.

5. Cookies & Local Storage

We use essential cookies and session storage to maintain your active shopping bag, preserve wishlist selections, and understand site traffic. You can adjust your browser settings to reject non-essential cookies at any time.

6. Your Rights & Contact

You have the right to request access to the personal data we hold about you, request corrections, or ask for account deletion. For any privacy inquiries, reach our Data Protection team at: